Frequently asked questions

Do you have any questions about our cabin beds? Whether it's about materials, dimensions or installation, this FAQ is here to answer all your questions and guide you in your choice!

Products

Our beds are recommended for children aged 18 months or 2 years. 

Our 90x190 cm beds are perfect for accompanying your child into adolescence. This is the standard size for a single bed.

For bunk beds, the recommended minimum age for sleeping in the top bunk is 6 years.

All our beds are handcrafted, including the carved motifs on the borders and rails.

The beds are made from treated solid pine, specially designed to guarantee children's comfort and safety. 

Our wood is specially designed to be durable and perfectly adapted to children's needs.

At Cabania, we believe that safety and durability are essential. That's why our cabin beds are made from treated solid pine.

Our furniture is protected by a high-quality varnish finish that complies with EN 71-3. This certification guarantees that the varnish is not only durable, but also perfectly safe for children. 

So you can rest assured that our cabin beds offer extra protection while complying with the strictest health and safety standards.

Want to add a touch of color to your bedroom?

Our water-based acrylic paint is non-toxic and totally safe for children.

At Cabania, we've carefully designed our beds to meet French standards, with an ideal size of 90x190 cm.

This size, perfectly suited to modern bedrooms, guarantees optimum comfort while complying with quality standards. Transform your children's space with a bed that combines style, safety and compliance with French requirements.

Size 135 x 200 cm fits most of our beds.

This means you can remove the barrier at a later date, allowing you to upgrade the bed or even transform it into a bench!

At Cabania, we offer several designs of removable barriers. Choose the one you like best!

The bed base is made up of sturdy wooden slats, accompanied by two support boards.

Does your child love to let off steam? 

No need to worry! Our box springs are designed to withstand up to 100 kg in daily use, unless otherwise specified on the product sheet.

The upper base is 1 meter above the floor. This height is fixed and cannot be changed.

Bed dimensions are specified in the description and on the product page.

Adding feet to the bed is not recommended.

Cabania provides you with editing videos, accessible directly via your order or on demand.

Delivery

Need to reschedule delivery?

The carrier is specified when you place your order and on your invoice. Once your order has been dispatched, you can reschedule delivery directly with the carrier according to your availability.

Need to change your delivery date?

To do this, simply contact the carrier of your packages at the number indicated below:

DPD:
09 70 80 85 66.

Geodis:
01 56 76 26 00

Guisnel:
02 99 48 47 47

Yes, if you've opted for the assembly option, our courier will not only deliver the bed to your home, but will also assemble it upstairs. 

Our delivery partner Guisnel will transport the bed to your home and carry out the installation. The time required for installation may vary according to the complexity of the model.

1, 2, or 3 tracking numbers?

Your bed and accessories may be shipped in several packages!

You will find the tracking numbers in your customer area, and they have also been sent to you by e-mail.

Did you only receive 1 out of 2 cartons?

Don't worry!

Sometimes the carrier separates the packages. Consult the tracking numbers in your customer area to follow the progress of the other parcels. If you have any questions, please contact us or the carrier directly.

Yes, you can choose the delivery date with our carriers. When your order is ready for shipment, you will receive a notification by email or SMS.

What's more, some of our carriers offer Saturday-morning delivery, or allow you to choose point relais delivery if you prefer to collect your order from a location near you.

Simply contact customer service for the carrier responsible for your order: 

DPD:
09 70 80 85 66.

Geodis:
01 56 76 26 00

Guisnel:
02 99 48 47 47

Want to follow every step of the manufacturing process?

The status of your order will be updated as and when our craftsmen make it! You'll see your order go from "payment accepted" to "shipped", and you'll be able to receive it and follow its progress to your home.

Delivery costs are calculated according to the total amount of your basket.

Need to reschedule delivery?

The name of the carrier is specified when you place your order, and also appears on your invoice. Once your order has been dispatched, you will be able to reschedule delivery directly with the carrier according to your availability.

If you are absent at the time of delivery, the delivery driver will leave a message indicating that he has arrived. You can then reschedule a new delivery for a later date via the carrier's website.

If your carrier is DPD and you have activated the Predict option, DPD can deliver your parcel to a trusted neighbor or drop it off at a nearby relay, depending on the size of the parcel and your location. You can also reschedule delivery or change the address directly online or via the DPD app, often from the notification email.

If your carrier is Geodis, you can reschedule your delivery via their On Demand service. Geodis lets you choose a new delivery slot from among several proposed dates. You can also change the delivery address.

Yes, it is possible to pick up your order at a DPD collection point. By using the Predict option, you can choose to have your parcel delivered directly to a Pickup point near you instead of a home delivery.

This option is available when you receive the notification email from DPD, where you can modify the delivery according to your preferences.

If your carrier is Geodis, you also have the option of having your order delivered to a relay point using their On Demand Relay service. This service allows you to choose a relay point from a large network of nearly 8,000 relays in France, according to the size and specifications of your parcel.

The number of packages depends on the bed model you choose and the additional options you add. 

For example, if you add a removable barrier, this will generate an additional parcel. Two barriers means two extra parcels, and so on. The same applies to drawers, which will also add packages according to your choice.

Payment

Cabania offers a referral system! To find out more and take advantage of this offer, don't hesitate to visit our Instagram page, where all the detailed information is available.

Payment in 3 or 4 instalments is available via Alma for purchases from €100 or €200, and in 10 instalments for amounts from €500. The necessary information will be requested during the payment process, via Alma's secure form.

Our beds are dispatched as soon as your order is confirmed, without waiting for full payment.

SERVICE

Yes, Cabania provides assembly videos for each of our models. You can follow detailed step-by-step instructions to easily assemble your bed.

Our beds come with a 5-year guarantee, which we can afford, given the quality of our wood.

Do you have a problem with your order?

We're here to help!

For a rapid response, please contact us via our contact form or by writing to us at [email protected] with the following information:

  • Your order number.
  • Photos of the items concerned before assembly.
  • The exact reference of the articles in question.

We'll get back to you as soon as possible!